We take great pride in our reputation for quality and excellent value. We accept return and exchange within 7 days for factory defective issues
only. We do NOT accept any return or exchange after the 7 days. Please email us to request an RMA # (Return Merchandise Authorization)
before ship the item back to us, any item that is shipped back without an RMA # will NOT be processed and refunded. All refunds of the sale
item price will be credited to the same credit card or Paypal account used for the original purchase.
You may return *only* unused items (handbags and beauty items) in their original condition with tags attached, for an exchange or a
refund. We place tremendous effort to insure that every product is in top notch condition and in order to achieve this standard, we will only
accept returns that have not been worn, altered, or washed.
Also, used items and personalized items *cannot* be accepted for an exchange or a refund and will be returned at customer's expense.
PLEASE NOTE: The initial shipping , credit card processing fees, and handling charges are non-refundable and this amount (10% of the item
sale price) will be deducted from the refund.
Simply return your package to the address listed on RETURN FORM, including a description of the issue. Differences will be charged or credited
in the same form as the original payment type. You may need to pay your own shipping fee. For more information please email us at
info@milanlux.com
Please allow 1-2 weeks from the date we receive your return for your account to be credited. It could take 1-2 billing cycles for the credit
to appear on your credit card statement.
The return package must be post marked within 7 days upon receiving your item and you should immediately send us the tracking number of
the returned stock via e-mail. Unfortunately we do not accept returns without the tracking number mailed to us. Any items returned in less than
perfect condition will be sent back at the customer's expense and the sale price will *not* be refunded.
You will have to return the item to the to the address we will provide you as soon as we receive your return complain.
Other claims
When shopping with "Milanlux.com" the customer agrees that he/she is full AWARE that the trade mark designer handbag(s) he/she decide to
purchase from our shop is/are authentic.
We sell authentic Burberry, Christian Dior, Gucci, Fendi, Lilash and other designer products. Any purchase made by you indicates that you have
agreed with our company Terms of use/disclaimer.
All handbags "Milanlux.com" is selling are made of fine materials with proven quality.
Each detail is carefully handcrafted so they can satisfy the higher requirements of our valued customers.
By purchasing from our online store you (the customer/client) also agree that:
Due to the instability of the US dollar and its constantly changing course "Milanlux" reserve its rights to change the price of any product at any
time. We also reserve our rights to change the price of an already purchased item(s) before we ship it/them to the end customer. If we decide
that the real price of the item is different from the price the customer already paid for a given bag(s) we reserve and have the full rights to request
more money from the client before we proceed with the item shipping.
If the customer does not want to pay the price difference and/or refuse to pay it "Milanlux" is OBLIGATED to issue a FULL refund of the amount
the client initially paid for the item(s) he/she purchased from our company.
IMPORTANT: In case of a full refund or in case of changed price of an item(s) the customer agrees and is fully aware that he/she will NOT and
CAN NOT take legal actions against the company (Milanlux.com) based on 15 U.S.C. § 1125 a, b, c or d.
We are trying to keep our reputation and find our place in the global constantly changing marked. We DO NOT DO any kind of false advertising. If
we change the price of a given item it is because its price is really different or we made a mistake in our billing system. It is not a "Milanlux"
practice to ask our clients for more money just like that. If it happens (this is really really rare) it is because the price of the bag(s) is TOTALLY
different or a mistake in the system has been made. By purchasing from us you agree that you will not take legal actions against "Milanlux.com".
because of that. Moreover if you do not want to pay the difference in the price the full amount you have initially paid for your item(s) will be
refunded to your account.
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